Privacy Policy

1. About PC REPAIR4U

PC REPAIR4U – NETWORKING & IT SOLUTIONS provides IT infrastructure, networking, cyber security, data center, cloud, CCTV, access control, managed IT support and related technology solutions.

2. Information We May Collect

Depending on how you interact with us, we may receive information such as:

• Name and company name
• Mobile or telephone number
• Email address
• Business or billing information
• Service or product requirements
• Information included in enquiries or support requests
• Information necessary to prepare quotations or invoices
• Technical information voluntarily provided for troubleshooting or support

3. How We May Use Information

Information may be used for legitimate business and service purposes, including:

• Responding to customer enquiries
• Preparing quotations
• Providing requested products or services
• Scheduling technical or onsite support
• Providing customer and technical support
• Processing business transactions
• Maintaining business and transaction records
• Communicating about an existing request or project
• Improving our website and services
• Meeting applicable legal or regulatory requirements

4. Technical Support Information

When customers request technical assistance, they may provide information about computers, servers, networks, security devices, software, CCTV systems or other technology environments.

Customers should provide only the information reasonably necessary for the requested support. Access to customer systems, where required, should be authorized by the customer.

5. Website & Technical Information

Our website platform and related services may automatically process technical information such as browser information, device information, IP address, website activity, cookies and similar technologies.

Some of this processing may be performed by website hosting, analytics, security, email, payment or other third-party service providers.

6. Cookies

Our website may use cookies and similar technologies that are necessary for website functionality, security, performance, analytics or other enabled website features.

Where required, visitors may be provided with cookie or privacy choices through the website platform.

7. Sharing of Information

Information may be shared where reasonably necessary to operate our business or provide requested products and services.

This may include relevant technology vendors, service providers, website or email providers, payment providers, logistics providers, professional advisers or authorities where required by law.

We do not intend to sell customer personal information as a standalone commercial product.

8. Third-Party Services

Our website or communications may include links or integrations involving third-party services, such as website hosting, maps, email, WhatsApp, payment services or technology vendors.

Those third parties may process information according to their own terms and privacy policies.

9. Information Security

We aim to use reasonable administrative and technical measures appropriate to the information and services involved.

However, no website, email system, internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Information Retention

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including customer support, business records, accounting, taxation, contractual or legal requirements.

11. Your Requests

Subject to applicable law and relevant exceptions, individuals may contact us regarding personal information associated with them, including requests relating to access, correction or deletion.

We may need to verify a request before acting on it. Certain records may need to be retained where required for legal, tax, accounting, contractual or legitimate business purposes.

12. Children's Information

Our website and services are primarily intended for customers seeking IT products, business technology solutions and technical services.

We do not knowingly seek to collect children's personal information through our business enquiry process.

13. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our website, services, business practices or applicable requirements.

The updated version may be published on this page with a revised "Last Updated" date.