Refund & Cancellation Policy

1. Purpose of This Policy

PC REPAIR4U supplies a combination of IT products, professional services, installation services, technical support, software, subscriptions and project-based technology solutions.

Because these transactions are different in nature, cancellation and refund eligibility cannot always be treated in the same way.

This policy describes our general approach. Any specific written terms applicable to an individual quotation, order, contract or project should also be reviewed.

2. Types of Orders & Services

3. Order Cancellation Requests

Customers who wish to cancel an order should contact PC REPAIR4U as soon as possible.

A cancellation request does not automatically mean that an order can be cancelled. We may first need to determine whether:

• The product has already been ordered from a supplier
• The product has already been dispatched
• Special procurement has already occurred
• Software or a licence has already been activated
• A subscription has already commenced
• Configuration work has already started
• Installation or onsite work has already started
• Professional services have already been performed
• Other non-recoverable costs have already been incurred

4. Cancellation Before Procurement or Work Begins

Where a cancellation request is received before products have been procured, licences activated, services commenced or other costs incurred, PC REPAIR4U may review whether cancellation can be accepted.

Any refund of an advance payment will depend on the circumstances of the transaction and any applicable quotation or agreement.

5. Advance Payments

Some product orders and IT projects may require an advance payment before procurement, scheduling or implementation begins.

An advance payment should not automatically be considered refundable in every circumstance.

If cancellation occurs after PC REPAIR4U has incurred costs or made commitments for the order or project, those amounts may be taken into account when determining any refund that may be available, subject to applicable law and the agreed terms.

6. Hardware Product Orders

Hardware orders may include computers, laptops, servers, storage, routers, switches, wireless access points, firewalls, CCTV cameras, NVR/DVR equipment, biometric devices, racks, UPS equipment and other IT products.

Cancellation or return eligibility may depend on:

• Whether the order has already been placed with the supplier
• Whether the product has been dispatched or delivered
• Whether the packaging has been opened
• Whether the product has been installed or configured
• Whether the product has been used
• Whether it was specially ordered for the customer
• Manufacturer or distributor return conditions
• Applicable statutory rights

7. Special-Order & Custom Products

Certain products may be procured specifically against a customer's confirmed requirement.

This may include specialized servers, networking equipment, security appliances, storage systems, CCTV equipment, accessories, custom configurations or products that are not ordinarily maintained as regular stock.

8. Opened, Installed or Configured Products

Return or cancellation may be restricted for products that have already been opened, registered, configured, installed, integrated into a customer's environment or otherwise used.

Where a product is defective, the matter may instead be handled under the applicable manufacturer, distributor or product warranty process.

9. Software, Licences & Digital Products

Software licences, security subscriptions, cloud subscriptions, digital keys, support subscriptions and similar products may be subject to third-party licensing terms.

Once a licence key has been issued, registered, activated, assigned or otherwise consumed, cancellation or refund may not be available unless permitted by the applicable vendor or required by law.

10. Subscription Services

Some technology products operate through monthly, annual or multi-year subscriptions.

Cancellation of a subscription does not necessarily result in a refund of fees already paid or committed. Vendor-specific subscription and cancellation terms may apply.

Customers should review the relevant quotation, licence term or subscription period before approval.

11. IT Services & Labour Charges

IT services may include diagnostics, computer repair, troubleshooting, installation, configuration, networking, cyber security work, onsite support, remote support and other professional services.

Where professional work has already been completed, the associated service or labour charge would generally relate to work already performed.

If there is a concern with completed work, customers should contact PC REPAIR4U so that the issue can be reviewed.

12. Onsite Service Cancellation

Where an onsite visit has been scheduled, customers should inform us as early as possible if the visit is no longer required.

If personnel have already travelled to the site, arrived onsite or begun the requested work, applicable visit, travel or labour charges may still apply according to the agreed service terms.

13. Project Cancellation

Infrastructure projects may involve multiple stages such as planning, procurement, configuration, cabling, installation, testing and commissioning.

If a customer requests cancellation after a project has commenced, PC REPAIR4U may review:

• Work already completed
• Hardware already procured
• Licences already purchased or activated
• Materials already used
• Third-party commitments
• Travel or logistics costs
• Professional services already provided
• Other project-specific committed costs

Any resulting settlement will depend on the applicable quotation, contract, actual project status and legal requirements.

14. Networking & Cabling Work

Networking and structured cabling projects may involve cables, connectors, patch panels, racks, faceplates, conduits, accessories, installation labour and testing.

Materials already installed, cut to required lengths, consumed or specifically procured for a project may affect cancellation or refund eligibility.

15. Data Center & Server Projects

Server, storage, rack, virtualization and data center projects may involve customized configurations and special-order equipment.

Cancellation after procurement or configuration has commenced may therefore be subject to restrictions and committed costs.

16. Cyber Security Products

Firewall appliances, endpoint-security products, subscriptions, support contracts and other security solutions may include hardware and vendor licences.

Once security licences or subscriptions have been activated, registered or assigned, vendor cancellation and refund restrictions may apply.

17. CCTV & Access-Control Projects

CCTV and access-control projects may include cameras, NVR/DVR equipment, storage, biometric devices, access controllers, cabling and installation services.

Installed or configured equipment and materials already used at the customer's site may not be treated in the same way as unused standard-stock products.

18. Defective or Damaged Products

If a supplied product appears defective or damaged, customers should contact PC REPAIR4U promptly with the relevant invoice/order information and details of the issue.

Depending on the product and circumstances, troubleshooting or inspection may be required before determining the appropriate next step.

19. Manufacturer Warranty

Many hardware products are covered by warranties provided by the original manufacturer or distributor rather than a separate PC REPAIR4U product warranty.

Manufacturer warranty terms may determine whether the available remedy is repair, replacement, onsite service or another form of support.

Warranty processing may require product serial numbers, invoices, diagnostic information or other information requested by the manufacturer.

20. Warranty Exclusions

Manufacturer warranties may contain exclusions. Depending on the applicable warranty, these can include matters such as:

• Physical damage
• Liquid damage
• Electrical damage
• Improper use
• Unauthorized modification
• Damage caused by external equipment
• Normal wear and tear

The actual warranty terms of the relevant manufacturer will determine coverage.

21. Change of Mind

A request to cancel or return a product solely because the customer has changed their mind will be reviewed based on the nature and status of the transaction, supplier conditions, agreed terms and applicable legal requirements.

Customers should therefore confirm product specifications, quantities, compatibility and requirements before approving an order.

22. Incorrect Product Supplied

If PC REPAIR4U supplies a product that does not correspond to the confirmed order, customers should contact us promptly with the invoice and product details.

We will review the order and the supplied item to determine the appropriate resolution.

23. Refund Request Information

To help us review a refund or cancellation request, customers should provide relevant information such as:

• Customer or company name
• Invoice or quotation number
• Product or service details
• Date of purchase or service
• Reason for cancellation or refund request
• Details of any reported product issue
• Photographs where relevant to a physical product issue
• Other information reasonably required to review the request

24. Refund Review Process

Requests may be reviewed using the following general process:

25. Approved Refunds

Where a refund is approved, the amount and method of refund will depend on the relevant transaction and circumstances.

Any valid deductions, committed costs or non-refundable components will be considered only where permitted by the applicable terms and law.

26. Refund Processing Time

Processing time may vary depending on the original payment method, banking processes, payment providers and the circumstances of the transaction.

Any estimated processing time communicated after approval should be understood in the context of those external processing dependencies.

27. Third-Party Charges

Some transactions may involve third-party manufacturers, distributors, payment providers, software vendors, cloud providers or logistics services.

Refunds involving third-party products or services may therefore also be subject to the relevant third party's cancellation, refund, licensing or warranty conditions.

28. Statutory Rights

Nothing in this policy is intended to exclude, limit or override customer rights or remedies that cannot lawfully be excluded or limited under applicable law.

29. Changes to This Policy

PC REPAIR4U may update this Refund & Cancellation Policy from time to time to reflect changes in products, services, business practices or applicable requirements.

The latest version may be published on this page with an updated date.

30. Contact Us

For cancellation, refund, product or service-related enquiries, contact PC REPAIR4U using the details below.